Iwallet99 Privacy Policy – Data Protection for Malaysian Players

Welcome to the iwallet99 Privacy Policy. This document outlines how the iwallet99 platform collects, uses, stores, and protects your personal information when you use our services at iwallet99.click.

At iwallet99, we believe privacy is more than a legal obligation — it is a core part of our commitment to building lasting trust with our Malaysian players. We understand that when you register and play on iwallet99, you are entrusting us with sensitive information. We take that trust seriously.

This Privacy Policy applies to all services provided by iwallet99, including slots, Live Casino, progressive jackpots, football and Sports Betting, as well as all account functions and transactions on our platform. By registering or continuing to use the iwallet99 platform, you are deemed to have read, understood, and agreed to this Privacy Policy.

iwallet99 collects two main categories of data — information you provide directly, and information collected automatically when you use the platform.

Information you provide directly:

• Registration information: Your full name, Malaysian phone number, email address, date of birth, and the password you choose when creating your iwallet99 account.
• Identity verification information (KYC): A copy of your MyKad or passport, bank statement, or utility document that we may request to verify your identity before processing certain withdrawals.
• Payment information: E-wallet account numbers (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow), bank account numbers (for Maybank2u, CIMB Clicks, or FPX transactions), and information related to deposit and withdrawal transactions.
• Communications: Any messages, enquiries, or feedback you send to the iwallet99 customer support team via live chat or email.

Automatically collected information:

Iwallet99 uses collected data solely for legitimate purposes necessary for platform operations and player services. The following are the primary purposes for which your data is used:

• Account management and identity verification: Enabling you to register, log in, and use the iwallet99 platform securely. Verifying your identity during the KYC process to meet compliance requirements.
• Financial transaction processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, CIMB Clicks, and FPX; as well as processing your winnings withdrawals to your verified account.
• Gaming service provision: Ensuring all slots, Live Casino, jackpot, blackjack, and Sports Betting games on the iwallet99 platform run fairly and smoothly.
• Customer support: Responding to enquiries, resolving disputes, and providing technical assistance through the relevant support channels.
• Security and fraud prevention: Detecting and preventing fraudulent activity, money laundering, system exploitation, and duplicate account usage.
• Responsible gambling: Monitoring gameplay patterns to identify signs of problem gambling and providing appropriate assistance to players who need it.
• Service communications: Sending you important account-related notifications such as transaction confirmations, security alerts, and policy updates.
• Platform improvements: Using aggregated, anonymised data to understand how players use the platform and to make improvements where needed.

Iwallet99 does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. However, there are limited circumstances in which we need to share certain data with relevant parties to enable the platform to function:

• Payment service providers: Transaction information required for processing is shared with payment gateway providers that handle your deposits and withdrawals — such as Touch 'n Go, GrabPay, or FPX — solely to facilitate the completion of those transactions.
• Game providers: Limited game session data is shared with game software providers (such as Pragmatic Play, Microgaming, or PG Soft) as required for the technical operation of the relevant games.
• Live Casino studio providers: For Live Casino sessions, basic session data is shared with the studio provider operating the live game in question.
• Compliance and regulatory bodies: iwallet99 will disclose necessary data to regulatory bodies or law enforcement authorities when required to do so by applicable law, or where there is a legitimate need to protect public safety interests.
• Security audit services: Third parties engaged to audit the security and fairness of the iwallet99 platform may require access to certain data within a limited scope and are bound by strict confidentiality agreements.

All third parties who receive iwallet99 player data are bound by strict data protection agreements and are only permitted to use that data for the specific purposes defined. They are not allowed to use the data for any other purpose without iwallet99's authorisation.

Iwallet99 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:

• Essential Cookies: These cookies are required for the platform to function properly. They enable you to log in, maintain your gaming session, and access password-protected sections. Without them, many platform features will not work. These cookies cannot be disabled.
• Functional Cookies: These cookies store your preferences — such as language, display settings, and previous login information — so you do not have to re-enter them each time. They improve the overall usability of the platform.
• Analytics Cookies: These cookies help us understand how players use the platform — which pages are most popular, how long players spend on each page, and any technical issues that may arise. This information is used in aggregated, anonymised form for platform improvements.
• Security Cookies: These cookies help us detect and prevent fraudulent activity, manage request rate limits, and protect your account from unauthorised access.

You can manage your cookie preferences through your web browser settings. However, disabling essential cookies may affect your ability to use the iwallet99 platform fully. For more information on how to manage cookies in your browser, please refer to the official documentation for the browser you are using.

Iwallet99 retains your personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable law. The following is a guide to data retention periods by category:

• Active account data: For the duration of your active iwallet99 account, plus the required period following account closure to meet legal obligations and resolve any outstanding disputes.
• Financial transaction records: A minimum of seven (7) years from the date of the transaction, in line with standard financial record-keeping requirements. This includes records of deposits, withdrawals, and winnings.
• Security activity logs: A minimum of two (2) years for security investigation and fraud prevention purposes.
• Customer support communication records: A minimum of three (3) years for reference and future dispute resolution.
• Identity verification data (KYC): For the duration of the active account plus a minimum of five (5) years after account closure, in accordance with anti-money laundering compliance requirements.

Once the retention period has ended and there is no longer any legal or operational requirement to retain that data, iwallet99 will permanently delete or encrypt your personal data in accordance with established security procedures. Deleted data cannot be recovered.

Protecting the personal and financial data of iwallet99 players is our top priority. We have implemented a range of technical and organisational measures to ensure your data remains secure at all times:

• Transmission encryption: All communications between your browser and the iwallet99 platform are protected by TLS (Transport Layer Security) protocol using 256-bit encryption.
• Storage encryption: Sensitive data such as financial information and KYC documents is stored in encrypted form using industry-standard encryption algorithms.
• Access controls: Access to player data within iwallet99's internal systems is strictly governed by the principle of least privilege — each staff member can only access the data genuinely required to perform their role.
• Two-factor authentication (2FA): iwallet99's internal systems containing player data are protected by two-factor authentication for all staff access.
• Periodic security audits: The iwallet99 platform undergoes regular assessments and independent third-party penetration testing to identify and address any security vulnerabilities.
• Continuous threat monitoring: Our security monitoring system operates 24/7 to detect and respond to any suspicious activity or unauthorised access attempts.

As a player iwallet99, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

The iwallet99 platform is strictly for users aged 18 and above. We do not knowingly collect, store, or process personal data of individuals under the age of 18.

If we discover that we have inadvertently collected personal data from anyone under the age of 18, we will take immediate steps to delete that data and close the account in question. Any winnings accumulated by underage players will be forfeited in full, in accordance with iwallet99's Terms & Conditions.

The iwallet99 platform may contain links to other websites or services operated by third parties. This Privacy Policy applies solely to the iwallet99 platform and does not cover the privacy practices of any third-party websites or services.

When you use payment services such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, CIMB Clicks, or FPX to make transactions on iwallet99, you are also subject to the privacy policy of the respective payment service provider. iwallet99 is not responsible for the privacy practices of those third parties.

We recommend that you read the privacy policy of any third-party service you use alongside the iwallet99 platform to ensure you understand how your data is handled by them.

Iwallet99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, applicable legal requirements, or platform service improvements.

Should there be any significant changes to this Privacy Policy — particularly changes that affect how we use or share your personal data — we will notify you via an in-platform notification or your registered email at least seven (7) days before the changes take effect.

The latest version of this Privacy Policy will always be available on this page, with a clear last-updated date at the top of the document. Continued use of the platform iwallet99 after the date the changes take effect will be considered your acceptance of the amended Privacy Policy. If you do not agree with the changes, you have the right to close your account and request deletion of your data.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way iwallet99 handles your personal data, we encourage you to reach out to us directly. We are committed to responding to all privacy-related enquiries thoroughly and within a reasonable timeframe.

• Privacy email: support@iwallet99.click (use subject line "Privacy Enquiry")
• Live chat: Available 24/7 within the iwallet99 platform — the fastest way to get an immediate response
• Target response time: Within 72 hours for email, within 3 minutes for live chat

For requests relating to personal data rights (access, correction, deletion, or data portability), please clearly state the type of request and the identity verification information required so we can process your request accurately and securely.